People all over the US are looking into purchasing home warranty services for their homes. One of the best home warranty companies available for them is American Home Shield. But before you decide on whether or not to buy any home protection plan, you need to read this revealing American Home Shield Warranty (AHS) reviews and complaints guide.
Just what are the complaints against American Home Shield about? Should they be enough to keep you from purchasing home warranty services from them? You may also be wondering are home warranties worth it or not. And questions always come up when it comes to pricing and others such as “should I get a home warranty when buying a house?” In truth, there are countless of emails and comments we get from our readers which our research team investigates and answers. This review takes those concerns into consideration to make your decision much more easier to make.
About American Home Shield (AHS)
American Home Shield or AHS, as they are also known, has been in the home warranty business for more than 40 years. Their many years of service has helped to make them one of the top rated home warranty providers companies available today. AHS has a system in place designed to help homeowners keep the cost of unexpected repairs down. Their services American Home Shield Warranty provides protection from normal wear and tear failures systems or appliances may go through as time goes on, such as air conditioners.
Unlike one of its competitors, Choice Home Warranty, they actually cover all 50 states. AHS, American Home Shield, has already provided services to more than one and a half million clients customers across the USA. American Home Shield has well over 40,000 professional technicians ready to answer each claim. It has a network of 11,000 independent contractors. The AHS Home Warranty Plan covers about 20 of most of a homeowner’s major system parts and appliances. In addition, American Home Shield has a respectable BBB rating.
Pros And Cons Of Home Warranties
As the prices for home appliances and home systems repairs continue to rise, the number of people looking to protect them keeps climbing. Still, there are many pros and cons of purchasing home warranties that everyone should know about.
First the pros of having house maintenance insurance. For one, having house appliance insurance can end up saving you a lot of money in the long run. That's because replacing any of your home systems or appliances can cost a fortune as well. Secondly, using a reputable, trustworthy and reliable top rated home warranty company protects homeowners before things go wrong.
In the same manner that other forms of insurance are smart, convenient and practical, so is home warranty protection. Many of those who decide to purchase home protection services do so because it is a precautionary and smart form of safeguarding their items from future problems.
Here are other pros to having a home warranty:
- Save big on common repairs since they are mostly covered by your plan.
- You get peace of mind knowing that if anything breaks down – as long as it is covered in your package – it will be repaired or replaced.
- Home warranties can end up paying for themselves when your appliances or house systems run into trouble.
- Protects you from going into debt in case a major repair is needed in your home.
- You may be able to get it for free in the first year when you first purchase your home.
- Service call fees often only cost cheap per visit.
While there are numerous reasons for purchasing a home warranty policy, there are also some cons to having a sensible home warranty in place as well.
Here are some of the cons to having a home warranty:
- Some items may not be included in the plan’s coverage. This will largely depend on the plan or package you choose. Just be sure to always read your contract thoroughly.
- You cannot pick your own contractor because the home warranty company will choose your repair service providers.
- Some states are covered or don't offer plans in some areas.
- Other systems may end up costing extra to protect or put in your policy.
What Does American Home Shield Cover?
There are 3 different kinds of American Home Shield plans. There is the Appliances Plan, where it covers 10 major home appliances, such as refrigerators, clothes dryers, garage door openers, and trash compactors. Another one is the Systems Plan, where its coverage includes the repair or replacement of major systems, such as air conditioning, plumbing, electrical, and heating. The Combo Plan combines the coverage of the repair or replacement of systems and appliances into one plan. In all three plans, you may have an additional optional coverage for pools and spas, well pumps, septic pumps, and guest units. When building your own plan, you have the choice to choose items you want to be covered. Just like other companies, an American Home Shield Warranty covers many systems and appliances but has certain conditions.
AHS American Home Shield BBB Rating
One of the first things most people want to know – and should find out – about any reputable home warranty companies, is their BBB rating. The Better Business Bureau ratings we found on AHS was a B. According to the site, there have a been a few number of complaints accumulated against them over their 46 plus years in business. They also have a large number of reviews and testimonials from clients as well. Although their BBB rating is only at a B, it is still very high for a company in business for almost 5 decades. Most of the reviews and the accumulative score we found about AHS on BBB were very high and positive.
Complaints Filed Against American Home Shield
The vast majority of American Home Shield reviews and complaints we found against them were as follows. According to the research done by our team of investigators, some of the complaints were aimed at the contractors. It appeared as some had bad experiences with some of the technicians sent by AHS. A few complained that the servicemen did not do the work completely. Others seemed to be upset about the amount of time spent waiting for their claims to be taken care of. Lastly, some took issues with certain items not being covered or having their claims denied. Nonetheless, the vast majority of reviews on the BBB site, and many others for AHS, were positive.
American Home Shield Reviews
When it came time to cover the American Home Shield reviews, our team found some really high numbers for the company. Numerous sites such as ConsumerAffairs.com, BBB, and others, had very positive reviews from clients about AHS. When the total of both positive and negative reviews about American Home Shield were quantified, they received a 4 out of 5 possible stars. This high rating was calculated from several areas we took into consideration. They were repair services, timeliness, customer service and claims covered. In all, the top 10 home warranty service provider had an overall score much higher than a lot of similar companies available today
Dependability And Pricing For AHS
Just like similar home warranty companies we covered, the pricing for AHS varies. American Home Shield has several different plans in place for you to choose from. Unlike other competitors, American Home Shield’s service fee varies by a claim. In American Home Shield Warranty, you have to option to choose a variety of cheap service call fee. American Home Shield’s prices differ depending on where you live, what items are covered, and which service fee you chose. You can also build your own plan which lets you pick and choose 10 or more items from a list they have. This allows users customers to be more flexible about exactly what they want in their package. The exact amount of the pricing for AHS will come down to the state you are located in and the package you choose. In all, we found their pricing plans to be on par with other similar or top rated home appliance warranty companies in the market. They also have a quick turnaround since all of the American Home Shield contact information is easily available for claims.
When it came down to dependability, AHS scored very high on our review. Using a 1 to 10 scale and 10 being highest, American Home Shield received an 8 out of 10. That is pretty impressive and among the second highest in our full top ten reviews of the major home warranty businesses available. Most of the clients using their services seemed to be extremely pleased about the way their claims were handled. They also found the customer service reps to be helpful, courteous and professional. We also found a large number of testimonials who said their claims were taken care of in 24 hours or less.
Final Review of American Home Shield
Our comprehensive review of one of the best home warranty companies in America covered all areas. Their BBB rating, reviews, pricing, dependability and complaints about American Home Shield were all taken into consideration. Based on the total score from each of these factors, they are highly worth considering. That may explain why so many homeowners ultimately decide on selecting AHS as their home service plan protection company. If you haven’t already done so, you should request a free quote from them to see what they can do for you.
You can Request a Free Quote From American Home Shield here!