Carvana Warranty: What’s Covered, What It Costs, and How to Use It

Every used vehicle sold by Carvana comes with a built-in Carvana warranty, and you can add longer-term coverage on top. This guide covers what the Carvana warranty includes, what doesn’t, and what to do when something breaks.

The Short Answer

Carvana includes a 100-day/4,189-mile Limited Warranty on its used inventory at no extra cost. It covers most mechanical and electrical failures. For longer protection, Carvana sells CarvanaCare, an optional vehicle service contract, plus optional GAP coverage. All Carvana vehicles also come with a 7-day money-back guarantee.

Carvana Warranty at a Glance

What Comes Standard With Every Carvana Car

Carvana lists three layers of protection that come with every vehicle:

• 150-point inspection and reconditioning by technicians, plus a free CARFAX report
• 100-day Limited Warranty (4,189 miles)
• 7-day money-back guarantee

Many Carvana cars are also still covered by the original manufacturer’s warranty. If the manufacturer’s warranty is active, it takes precedence over the Carvana Limited Warranty. You use the manufacturer’s coverage first and go to the manufacturer for service and repairs.

The Carvana 100-Day Limited Warranty

How Long It Lasts

Coverage runs for 100 days or 4,189 miles from the day you purchase the vehicle, or until you sell it, whichever comes first. Because the Carvana warranty mileage limit is short, heavy drivers can use it up well before day 100. Check your odometer if you’re nearing the limit.

What’s Covered

The Carvana warranty covers most mechanical and electrical failures. Carvana names these systems:

• Engine
• Transmission
• Suspension
• A/C and heating
• Steering
• Roadside assistance

Carvana’s page adds “and much more,” but the contract is the final word on specific components.

What’s Not Covered

• Cosmetic imperfections, inside or out (dents, dings, scratches)
• Wearable and replaceable parts (tires, brake pads, struts, shock absorbers)
• Recommended maintenance (oil changes, filters, tune-ups)
• Aftermarket accessories (wheels, electronics)

Deductibles: Preferred vs. Non-Preferred Shops

Where you take the car changes what you pay under the Carvana warranty:

Using a preferred shop is the cheaper route, and the 12-month/12,000-mile guarantee on the repair itself is a useful extra.

How to File a Carvana Warranty Claim

Carvana warranty claims are handled by SilverRock, so claims go through them rather than Carvana directly.

1. Find a repair shop. Open the “Service and repair” section of your My Cars page to search for a nearby in-network shop and schedule an appointment.
2. Take your vehicle in. Ask the shop to call SilverRock at 866-628-3905 to start the claim.
3. Get your repairs. SilverRock reviews the diagnostics, approves covered repairs, and pays the shop directly. You pay your deductible.

Contacts:

• SilverRock phone: 866-628-3905
• SilverRock text: 833-394-8239
• Hours: Monday to Friday 7am to 7pm CT, Saturday 8am to 4pm CT, closed Sunday
• Roadside assistance (towing, locksmith, battery, fluids): 888-300-8607

Tip: Don’t authorize repairs before the claim is approved. Start the claim first so you know what’s covered.

Rental Cars

SilverRock reimburses rental car expenses, subject to limitations. To be reimbursed, contact SilverRock and provide a receipt from a licensed rental agency.

CarvanaCare: Optional Extended Coverage

CarvanaCare is a vehicle service contract that works like a manufacturer’s warranty. Carvana says it includes:

• A network of 10,000+ in-network repair locations nationwide
• Free 24/7 roadside assistance and rental coverage
• Cancel anytime with a prorated refund
• Deductible options at both in-network and out-of-network shops, chosen at checkout

The Three Tiers

What Does CarvanaCare Cost?

Carvana doesn’t publish a flat price. The price depends on the vehicle’s make, model, year, and mileage, and on the tier and deductible you choose. You’ll see your actual price at checkout. Compare it against what repairs on your specific model typically cost before you decide.

Is CarvanaCare Worth It?

It depends on the car and your budget. It may make sense if you’re buying a model or age with costly repair risks, you’d struggle to pay a large unexpected repair bill, or you want rental and roadside coverage included. It may be less useful if the car is a reliable, lower-mileage model, it still has factory coverage, or you can set money aside for repairs.

Whichever you choose, read the contract. Service contracts typically cover only listed components, and damage from neglect, abuse, or missed maintenance is generally excluded.

GAP Coverage

GAP is separate from a warranty. If your car is totaled or stolen, GAP covers the difference between what you still owe and what insurance pays. Carvana’s example: you owe $15,000, insurance pays $12,000, and GAP covers the remaining $3,000. That example is illustrative only. Your GAP addendum has the actual terms.

Carvana Warranty vs. CarvanaCare at a Glance

Tips for Getting the Most Out of Your Coverage

1. Get the car checked early. Problems that show up in the first weeks are easiest to claim.
2. Use a preferred shop to pay $100 instead of $350 and to get the 12-month repair guarantee.
3. Keep your maintenance records. Maintenance isn’t covered, but skipped maintenance can be grounds for denial.
4. Start the claim before repairs begin.
5. Check for factory coverage first. If the manufacturer’s warranty is active, it applies first.

Comparing protection plans? See our used car warranty guide for how service contracts work on pre-owned vehicles, plus our Route 66 warranty and ASC Warranty guides for other popular options.

Carvana Warranty FAQ

Does Carvana have a warranty?

Yes. Every used vehicle includes a 100-day/4,189-mile Limited Warranty at no extra cost.

What does the Carvana warranty cover?

Most mechanical and electrical failures, including engine, transmission, suspension, A/C and heating, and steering. Cosmetic damage, wear items like tires and brake pads, routine maintenance, and aftermarket accessories are excluded.

What is the Carvana warranty deductible?

$100 at a Preferred Repair Facility and $350 at a Non-Preferred facility.

Who handles Carvana warranty claims?

SilverRock. Have your repair shop call 866-628-3905 to open a claim.

Can I use my own mechanic?

You can go to a non-preferred shop, but the deductible is higher ($350 versus $100) and you lose the preferred-shop benefits. Search the “Service and repair” section of My Cars to find an in-network shop.

What if my car still has the manufacturer’s warranty?

The manufacturer’s warranty comes first. Take the car to the manufacturer for covered service.

Is CarvanaCare worth it?

It depends on your vehicle, budget, and risk tolerance. Compare the price and contract against likely repair costs for your model.

Can I cancel CarvanaCare?

Yes. Carvana says you can cancel anytime and receive a prorated refund.

What’s the difference between CarvanaCare and GAP?

CarvanaCare pays for covered repairs. GAP pays what you still owe on the loan if the car is totaled or stolen.

Bottom Line

The included Carvana warranty is a solid short-term safety net, especially at a preferred shop with a $100 deductible. For longer protection, compare the CarvanaCare tiers against your car’s likely repair costs, and read the contract before you sign. Coverage terms can change. Always confirm details in your own warranty documents and on carvana.com.