DEWALT Warranty: What’s Covered and How to Use It

DEWALT doesn’t have one warranty. It has several, and the coverage depends on the type of product you bought. A cordless drill, a socket set, a pair of work boots and a pressure washer each follow different rules. This guide breaks down every DEWALT warranty, what’s excluded, and the fastest way to get service.

DEWALT Warranty at a Glance

Always check the packaging or manual for your exact product, because the warranty terms printed on it control. DEWALT publishes the full terms on its official warranty page.

DEWALT Power Tool Warranty (3-Year)

Most DEWALT tools bought on or after January 1, 2004 come with a three-part package:

• 3-year limited warranty: DEWALT repairs defects in materials or workmanship at no charge for three years from the purchase or delivery date, whichever is later.
• 1-year free service contract: For the first year, DEWALT will maintain the tool and replace parts that wear out from normal use, for free.
• 90-day money-back guarantee: If you’re not satisfied with a DEWALT power tool, laser or nailer for any reason, you can return it within 90 days for a full refund. Proof of purchase showing when and where you bought it may be required.

The warranty is extended only to the original end-user purchaser. It doesn’t cover parts that fail from normal wear or tool abuse, and it doesn’t apply to accessories or to damage from repairs attempted by others.

DEWALT 7-Year Warranty

Some products state a 7-year limited warranty instead, still paired with the 1-year free service contract and 90-day money-back guarantee. The terms mirror the 3-year warranty: free repair of defects for seven years, original purchaser only, with normal wear and abuse excluded. Nailer wear items such as o-rings and driver blades are not covered under the free service contract. This warranty doesn’t apply to products sold in Latin America.

Warning labels that become illegible or go missing can be replaced free by contacting Customer Care.

DEWALT Mechanics Tools: Full Lifetime Warranty

This is DEWALT’s most generous coverage. If a DEWALT mechanics tool ever fails for any reason, DEWALT will replace it, and no proof of purchase is required. Covered tools include wrenches, sockets, ratchets and drive accessories.

One important detail: don’t return these tools to the store. Contact DEWALT directly and a replacement will be shipped to you.

DEWALT Hand Tools and Tape Measures: Limited Lifetime Warranty

Hand tools and tape measures that state they carry a limited lifetime warranty are covered for as long as the original purchaser owns them. Deficient products are replaced or repaired. Two limits apply:

• Products with electrical or electronic components are covered for no more than one year.
• Improper use, abuse, alteration, or damage from improper repair isn’t covered.

To make a claim, mail the tool to Stanley Black & Decker, 100 Passmore Lane, Jackson, TN 38305, Attn: Quality Assurance.

Eyewear: DEWALT protective eyewear frames carry a lifetime limited guarantee through Radians, which will repair or replace a frame that fails under normal use. You cover postage and insurance.

DEWALT Masonry Drill Bit Warranty

SDS Max High Impact Carbide and SDS Plus 2 Cutter masonry bits are covered by a limited lifetime warranty. If one fails for any reason while the anchor wear mark is still visible, DEWALT replaces it free. Once the mark has worn away, the bit is considered used up. You can get a replacement in three ways:

1. Call Customer Care or submit the online form, and DEWALT ships a replacement.
2. Visit a DEWALT Service Center, where a technician evaluates the bit.
3. Visit a local professional retailer, which can replace it from stock or order one for you.

Compressors, Heated Gear and Pressure Washers

Compressors: DEWALT heavy-duty industrial tools stating a limited warranty are covered for one year, with free repair of defects.

Heated gear: One year, with replacement of defective items. Batteries and chargers sold with heated jacket kits get the standard 3-year warranty, 1-year service and 90-day guarantee instead.

Pressure washers: The high-pressure pump is covered for 2 years, the frame for 1 year, and accessories (nozzles, hoses, spray guns, wands) for 90 days. Valves and seals are normal wear items and aren’t covered. Freight damage, freeze damage and unapproved parts are also excluded. These warranties are nontransferable.

DEWALT Footwear Warranty

DEWALT footwear that states it has a 90-day limited warranty is covered against defects in material or workmanship for 90 days. Boots with a 30-day money-back guarantee can be returned within 30 days for a full refund. Proof of purchase may be required, and the warranty goes to the original purchaser only.

DEWALT Commercial Product Warranty (2-Year)

Certain commercial products, such as the DCCS674 chainsaw, are covered by a 2-year limited warranty, and some batteries and chargers (DCB1106, DCB609) by 3 years. This warranty applies to products bought and used in the U.S., its territories or Canada by the initial purchaser, and it isn’t transferable. DEWALT will repair or replace defective parts at its option. Normal wear parts such as saw chains, guide bars, cutting line and blades are covered for 30 days only.

What the DEWALT Warranty Doesn’t Cover

Across most DEWALT warranties, these are excluded:

• Normal wear and tear
• Abuse, misuse or neglect
• Alterations or modifications not approved by DEWALT
• Repairs made or attempted by someone else
• Improper maintenance
• Accessories, in most cases
• Products bought from unauthorized sellers
• Incidental or consequential damages, such as loss of use or transportation costs

Where You Buy Matters

Every DEWALT warranty applies only to products bought from DEWALT or an authorized seller. DEWALT can reject claims on products from unauthorized sellers, including unauthorized internet sites. If you’re unsure whether a seller is authorized, DEWALT directs buyers to contact [email protected]. Check this before you buy, not after the tool fails.

How to File a DEWALT Warranty Claim

You can file a DEWALT warranty claim online, by phone, or in person:

1. Gather your details. Have your model number, serial number and proof of purchase ready.
2. Submit an online request. DEWALT says its webform is the fastest route and gets your issue to the right team. It’s quicker than calling.
3. Or call Customer Care at 1-800-4-DEWALT (1-800-433-9258), Monday to Sunday, 7 AM to 11 PM ET.
4. Or visit a service center. DEWALT lists 20 factory-owned locations and more than 600 authorized independent repair shops.
5. Follow the product-specific route. Mechanics tools are shipped to you with no store return, hand tools are mailed to the Jackson, TN address, and masonry bits can go through a retailer.

FAQ

How long is the DEWALT warranty?

It varies by product. Most power tools have 3 years, some have 7, hand tools and mechanics tools have lifetime coverage, and compressors and heated gear have 1 year.

Do I need a receipt for a DEWALT warranty claim?

Not for mechanics tools. For most other products, proof of purchase showing when and where you bought it may be required, so keep your receipt.

Is the DEWALT warranty transferable?

Generally no. Coverage goes to the original end-user purchaser.

Are DEWALT batteries covered?

Batteries sold with a tool generally fall under that product’s warranty terms, such as the 3-year package for heated jacket kits. Specific commercial batteries and chargers list their own periods, so check the product’s documentation.

Does the warranty cover tools bought on Amazon or other sites?

Only if the seller is DEWALT or an authorized DEWALT seller. Purchases from unauthorized sellers can be rejected.

Can I return a DEWALT tool if I just don’t like it?

Yes, within 90 days, for eligible power tools, lasers and nailers with the 90-day guarantee.

The Bottom Line

The DEWALT warranty rewards buying from authorized sellers and keeping your receipt: three years of defect coverage on most power tools, a free service year, and lifetime coverage on mechanics and hand tools. Register your tools, use the free service contract in year one, and go direct to DEWALT — not the store — when a mechanics tool fails. Comparing tool brands? See how the terms stack up in our Stanley warranty guide.

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