KENT RO Warranty Card: What’s Covered, How to Register and How to Claim
Your KENT RO warranty card is more than a piece of paper in the box. It’s your proof of purchase and your key to the brand’s free service scheme. This guide explains what the warranty covers, how the 3-year free service works, and how to claim it without hassle.
KENT RO Warranty Card at a Glance
| Feature | Details |
|---|---|
| Product warranty | 1 year from date of installation |
| Free service scheme | 3 additional years |
| Total coverage | Up to 4 years |
| Covered in warranty year | Electrical and mechanical parts |
| Service visit charges | Free during the scheme |
| Replaced parts | Chargeable |
| Registration | KENT Service App at installation |
| Support hours | 8:00 AM to 8:00 PM, daily |
How the KENT RO Warranty Works
KENT RO purifiers come with a 1-year warranty that starts on the installation date, not the purchase date. This covers electrical and mechanical parts.
On top of that, KENT offers 3 years of free service. KENT announced this as a four-year free service package (1-year warranty plus 3 years of free service), and said it aims to keep customers away from sub-standard local service and spare parts.
The key distinction: during the free service years, you don’t pay visit or service charges, but replaced parts and consumables are billed separately. Think of it as free labor, not free parts.
What the 3-Year Free Service Covers (and Doesn’t)
Included:
- Technician visits for servicing and troubleshooting
- No service or visit charges during the scheme
Charged separately:
- Replaced physical parts
- Consumables such as filters and membranes
If you want parts and routine servicing bundled into one price after the scheme ends, KENT also offers AMC (Annual Maintenance Contract) plans. For a US comparison, the Rheem warranty shows how another water brand structures its coverage and claims.
How to Activate Your KENT RO Warranty Card
- Download the KENT Service App (App Store or Google Play) at the time of installation.
- Register your product in the app. This is what unlocks the 3-year free service scheme.
- Keep your warranty card and invoice safe, with the installation date noted.
Skipping registration is the most common reason owners struggle later, so do it on installation day.
How to Verify Your KENT RO Is Genuine
Counterfeit purifiers and spare parts are a real risk. KENT provides an authenticity check on its website, where you can enter the spare serial number, or you can scan the QR code in the app. A genuine product is what confirms the coverage on your KENT RO warranty card, so check before you rely on it.
How to Raise a KENT RO Service Request
When you need help under your KENT RO warranty card, you can:
- App: raise a ticket in the KENT Service App
- Phone: 92789 12345 (8:00 AM to 8:00 PM, daily)
- WhatsApp: 91 92789 12345
- Email: [email protected]
If your issue isn’t resolved, KENT’s service page lets you enter your Case ID to escalate to the team.
Tips to Keep Your Warranty Valid
A few habits keep your KENT RO warranty card valid:
- Register on installation day
- Use only genuine KENT parts and authorized service
- Avoid local technicians for repairs during the warranty period
- Keep your invoice, warranty card and service records
- Change filters on schedule, since water quality and usage affect their life
Frequently Asked Questions
How long is the KENT RO warranty?
One year of product warranty plus three years of free service, up to four years in total.
Is the KENT RO warranty counted from purchase or installation?
From the date of installation.
Are filters covered under the KENT RO warranty?
Replaced parts and consumables are chargeable, even during the free service years.
Do I need to register my KENT RO?
Yes. Register through the KENT Service App at installation to claim the 3-year scheme.
How do I check if my KENT RO is genuine?
Use KENT’s product verification page or scan the QR code in the app.
How do I contact KENT customer care?
Call 92789 12345 between 8 AM and 8 PM, or email [email protected].
Final Thoughts
The KENT RO warranty card gives you up to four years of support, but only if you register and keep your records. Download the app on day one, verify your unit and keep your invoice, and claims stay simple.
Always check the terms printed on your own KENT RO warranty card, as coverage can vary by model and region.
Related Warranty Guides
Check the Latest Official Manufacturer Warranty Before You File
Warranty coverage periods, required proof-of-purchase documents, eligible defect categories, and claim handling times vary by region, model, and authorized seller. Always check the official manufacturer’s latest support portal before filing a claim to confirm your product's eligibility.