Oura Ring Warranty: What’s Covered, How Long It Lasts, and How to Claim
The Oura Ring is a premium wearable, so it’s worth knowing exactly what protection comes with it. The Oura Ring warranty is a limited manufacturing-defect warranty. This guide covers how long it lasts, what it covers, what it doesn’t, and how to get a replacement.
Oura Ring Warranty at a Glance
| New ring | Certified refurbished ring | |
|---|---|---|
| Warranty length | 1 year from purchase date | 90 days from purchase date |
| Covers | Defects in materials and workmanship | Defects in materials and workmanship |
| Who’s covered | Original end-user purchaser | Original end-user purchaser |
| Replacement coverage | Remainder of original warranty, or 90 days from delivery, whichever is longer | Remainder of original 90 days, or 45 days from delivery, whichever is longer |
These are the US terms. Oura notes that local laws in some regions require longer coverage, and it applies the coverage your region’s regulations require when it reviews a case.
What the Oura Warranty Covers
The Oura Ring warranty protects against manufacturing defects under normal use. That means problems with materials or workmanship, such as a ring that stops syncing, won’t charge, or has an internal component failure that isn’t caused by damage or misuse.
The warranty applies to products bought from the Oura online store or authorized retailers. Some warranty replacements are verified by Oura but fulfilled by a local retailer or distributor.
What the Oura Warranty Does Not Cover
Oura’s warranty FAQ lists these exclusions:
- Lost or stolen rings
- Normal wear and tear, including scratches and dents from everyday handling
- Consumable parts, including batteries
- Secondhand purchases from an unauthorized reseller
A note on batteries: Some online summaries say battery defects are covered. Oura’s official warranty page lists batteries as consumable parts that aren’t covered, so don’t count on battery wear being a warranty issue. If your ring’s battery dies unusually fast, contact Oura anyway. They review each case and apply the coverage your region requires.
How to Check Whether Your Oura Ring Can Be Replaced
If you think your ring is defective, contact Oura support through the app or website — the steps are also set out on Oura’s official Warranty FAQs page. Oura’s virtual assistant, Finn, will help you troubleshoot. Depending on eligibility, Finn may be able to process a replacement automatically. If your case needs a closer look, Finn connects you to a Member Care Representative by live chat or email.
How to File an Oura Ring Warranty Claim
- Gather your details. Having these ready speeds things up:
- Order number, if you bought from the Oura online store (it’s in your confirmation email or the My Orders portal)
- Issue details, including what’s happening and what troubleshooting you’ve already tried
- Photos or videos that show the problem
- Ring model and size. Find the model on the My Devices page in the Oura App (tap the menu or battery icon on the Today tab). The size is printed on the inside of the ring.
- Contact Oura and start with Finn.
- Work through troubleshooting. Finn may resolve the issue or approve a replacement. Otherwise a Member Care Representative reviews your case.
- Confirm your shipping address. Replacements can go to a different address, or to another country, as long as it’s one Oura ships to.
- Receive your replacement. Most arrive within 1 to 2 weeks after everything is confirmed, and Oura sends tracking details when it ships.
What to Expect From a Warranty Replacement
- Same model and size. Ring replacements are only available in the same model and size as your original.
- It may be like-new. Your replacement may be a like-new ring that has been factory reset and tested to Oura’s quality standards.
- No returns or refunds. Warranty replacements aren’t eligible for returns or refunds.
- Warranty carries over. If your original was still under warranty, coverage transfers to the replacement (see the table above).
- Customs. Replacements ship as low-value replacement parts, so most countries don’t charge customs fees. Some may apply a minimal import fee.
After You Get Your Replacement
Do I need to send my old ring back?
No, not unless Oura’s team tells you to. You can recycle it through Oura’s Device Recycling Program or dispose of it per local e-waste guidelines.
Will my data move over?
Yes. Everything already synced stays in your Oura account. Once the new ring is set up, it connects to your account automatically. With Bluetooth connected, data syncs at least once every 24 hours.
What happens to my old ring?
Depending on the reason for replacement, the original may be disabled, so it no longer pairs with the app or collects data. In other cases it may keep working but won’t qualify for another warranty replacement. Don’t sell, gift, or transfer the original ring after receiving a replacement.
Extended Protection: Extend Protection Plan
The standard Oura Ring warranty doesn’t cover accidents or loss. Extended hardware coverage is available through the Extend Protection Plan, but only if you add it during your original purchase through the Oura online store, and only in the US. Check Oura’s Extend Protection Plan FAQs for current terms, length, and exactly what’s covered before buying, since plan details can change.
Tips for a Smooth Claim
A few habits make an Oura Ring warranty claim go smoothly:
- Keep your proof of purchase. The warranty runs from the purchase date and covers the original purchaser.
- Buy from Oura or an authorized retailer. Unauthorized resellers aren’t covered.
- Document the problem early with photos or video.
- Contact Oura within your warranty window. Don’t wait until the last week.
Premium brands vary widely in how they handle defects and accidental damage — compare this with our Dyson warranty guide and our Costa warranty guide for sunglasses to see how other brands draw the line.
FAQ
How long is the Oura Ring warranty?
One year from purchase for new rings, and 90 days for certified refurbished rings. Local laws may extend this.
Does the Oura warranty cover a lost ring?
No. Lost and stolen rings are excluded.
Does it cover scratches?
No. Scratches and dents from everyday handling count as normal wear and tear.
Is the battery covered?
Oura lists batteries as consumable parts that aren’t covered. Contact support if you think the battery is defective, because regional laws may apply.
Is the warranty transferable?
It protects the original end-user purchaser, and secondhand purchases from unauthorized resellers aren’t covered.
Can I get a different size or model as a replacement?
No. Ring replacements are the same model and size as your original.
Do I have to return my old ring?
Only if Oura asks you to.
How long does a replacement take?
Most arrive within 1 to 2 weeks after everything is confirmed.
The Bottom Line
The Oura Ring warranty is short and defect-focused: one year on a new ring, 90 days on a refurbished one, with no cover for loss, accidents, scratches or battery wear. If you want accident protection, add the Extend Protection Plan at checkout — it can’t be added later.
Related Warranty Guides
Check the Latest Official Manufacturer Warranty Before You File
Warranty coverage periods, required proof-of-purchase documents, eligible defect categories, and claim handling times vary by region, model, and authorized seller. Always check the official manufacturer’s latest support portal before filing a claim to confirm your product's eligibility.